Frequently Asked Questions
Custom Carnival Costumes
Do you make fully custom carnival costumes? Yes! Custom design is our specialty. Every costume is built from scratch based on your vision, your colors, and your vibe — from headpieces to backpacks to full mas costumes.
How do I order a custom costume? Reach out through our [contact form / Instagram DM / email] with your event date, the look you're going for, and any inspiration photos. We'll set up a consultation to talk through design, sizing, and pricing before starting your build.
How far in advance should I order? We recommend booking at least [X weeks/months] before your event to allow time for design, fitting, and production — especially during peak carnival season (Miami Carnival, Trinidad Carnival, Caribbean Carnival season runs roughly January–October). Rush orders may be available for an additional fee, depending on availability.
Can I customize the colors or design of my costume? Absolutely. Color, embellishments, headpiece style, and overall design are all customizable. We'll work with you to make sure the final piece matches your vision.
What's the price range for a custom costume?Pricing depends on complexity, materials, and add-ons (headpiece, backpack, gloves, etc.). [Starting at X for basic pieces, $X– X for full ensembles.] We'll provide a personalized quote after your consultation.
Do you require a deposit? Yes, a [50%] non-refundable deposit is required to begin your custom order, with the remaining balance due before [shipping/pickup].
Do you design for mas bands or group orders? Yes, we work with mas bands and groups for bulk/section costumes. Contact us directly for group pricing and timelines.
Sizing & Fit
How do I get measured for my costume? We'll send you a measurement guide with step-by-step instructions for taking your own measurements at home, or you can book an in-person fitting at our Miramar, FL location.
What if I'm not sure about my measurements? No worries — our team is happy to walk you through it over video call or in person to make sure everything fits perfectly before we start production.
Do you offer plus-size or kids' sizing? Yes, all costumes are made to your measurements, so we accommodate a full range of sizes, including kids' carnival costumes.
Can adjustments be made after the costume is finished? Minor adjustments can typically be made after completion for an additional fee. Major design changes after production has started may not be possible, so we recommend confirming all details during the design phase.
Fashion Clothing & Accessories
Do you only make carnival costumes, or do you sell everyday clothing too? Custom carnival costumes are our specialty, but we also carry a fashion clothing and accessories line so you can wear that same vibrant energy year-round.
Can I buy accessories without ordering a full costume? Yes! Accessories like [headpieces, jewelry, bags, etc.] are available separately through our shop.
Are the fashion/accessory items customizable too? Select pieces can be customized — check the product page or reach out to ask about a specific item.
Payment & Policies
What payment methods do you accept? We accept [credit/debit cards, PayPal, Afterpay/Klarna, etc.] through our secure Shopify checkout.
Do you offer payment plans? Yes, for custom costume orders we offer a payment plan: [deposit + 2 installments], with full payment due before [shipping/pickup date].
What is your refund/cancellation policy? Because every costume is custom-made, deposits are non-refundable once production begins. Cancellations made within [X days] of booking may be eligible for a partial refund — see our full policy [here].
Can I exchange or return a ready-to-wear item? Ready-to-wear clothing and accessories (non-custom items) can be returned/exchanged within [X days] of delivery if unworn and in original condition. Custom costumes are final sale.
Shipping & Local Pickup
Where are you located? We're based in Miramar, FL (South Florida), serving the Miami area and beyond.
Do you offer local pickup? Yes, local pickup in Miramar/Miami is available and can be selected at checkout.
Do you ship nationwide or internationally? Yes, we ship across the [U.S. / U.S. and internationally]. Shipping costs and timelines vary by location and will be shown at checkout.
How long does shipping take? Standard shipping typically takes [X–X business days] after your order is completed. Custom costumes ship once production is finished — estimated timelines are provided at booking.
What happens if my item arrives damaged? Please contact us within [48 hours] of delivery with photos of the damage, and we'll work with you on a replacement or repair.
Care & Storage
How do I take care of my costume after the event? Store your costume in a cool, dry place away from direct sunlight. Avoid folding embellished pieces tightly, and hang feathers/headpieces when possible to preserve their shape. Spot clean only — most costumes are not machine washable.
Contact & Support
How can I reach you with questions? You can reach us at [email/phone] or message us directly on Instagram [@handle]. We typically respond within [24–48 hours].
Do you offer consultations before I commit to an order? Yes! We offer [free/paid] consultations to talk through your vision, sizing, and pricing before any commitment.